Terms and Conditions
Marks of Design, LLC, it is with great pride and integrity that we exceed our client's expectations in service, selection and value. Our commitment is to offer knowledgeable, friendly service and provide the finest quality jewelry at the best value.
Exchanges & Returns
Unless otherwise specified below, your purchase may be exchanged within 30 days from original purchase. The item must be unused and unworn, in original condition, and in the original gift box with all warranty cards, certificates, and instruction booklets intact. Sale items, special orders, completed layaways, modified and or custom preces are not returnable or exchangeable. Gift recipients will be issued a merchandise credit only. Gift certificates are not redeemable for cash
We regret that online orders are not returnable, and that no refund or exchange can be made.
Sizing
All sizes can be adjusted, however if a size needs to be adjusted for an in stock item a fee will be charged for the sizing and shipping may be delayed.
Special Orders
We regret that special orders are not returnable, and that no refund or exchange can be made. All special orders require a 30% nonrefundable deposit. A special order constitutes any jewelry, gemstone, watch or gift item ordered or altered at the client's request.
Custom Work
Custom design jewelry involves metal, gems and labor furnished by Marks of Design, LLC. for a specific client. As such, all custom jewelry is non-refundable, and requires a 30% non-refundable deposit before work begins. Every effort is made by Marks of Design, LLC. to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client's complete satisfaction. Minor adjustments, such as ring sizing will gladly be made by Marks of Design, LLC to accommodate the wearer at either a modest fee or at no charge depending on the extent of the work involved.
Servicing & Cleaning
Marks of Design, LLC is happy to clean and check any jewelry you own, regardless of where you purchased it, free of charge. We recommend you do this twice a year. Please know that we check your jewelry as best we can but there are inherent qualities in jewelry that cannot be detected by visual inspection, such as chlorine damage, poor casting, etc. Therefore, our inspections do not come with any guarantee your ring will not break or gems will come out. Marks of Design, LLC is not responsible for the loss of stones due to worn prongs and settings when cleaned.
Diamond Disclosure
Marks of Design, LLC guarantees that our loose diamonds and diamonds in our finished pieces have been purchased from legitimate sources not involved in funding conflict in compliance with the United Nations and the Kimberly Process resolutions.
Colored Stone Enhancement Disclosure
If your purchase includes a gemstone, please note many gemstones have historically and traditionally been enhanced to improve color, clarity and/or stability. Unless noted otherwise, we must assume that all gams have been subjected to the usual and customary industry treatments.
Repair Take In
I agree that the approximate values and descriptions of the item(s) listed are mine and are correct, and I accept the following terms and conditions: This store, including its employees, accepts no responsibility for the condition or identification of jewelry or stones upon receipt Items are submitted to this store for repair only and this store will not act as an insurer of the items listed. Responsibility for loss, theft, or damage is accepted by this store only when due to their negligence. Any damage or loss due to the store's negligence will be limited to the cost to repair or replacement of the items and will not exceed the value declared Should no value be listed; it will be assumed the value is less than $75 00. Since many stone treatments such as fracture filling, laser drilling, and other clarity or color enhancements may be undetectable to the eye, it is the responsibility of the customer to notify Marks of Design, LLC of these pre-existing conditions. A jeweler, designer, or another representative of Marks of Design, LLC. may determine additional information or work needed after further inspection. You will be contacted before work is begun regarding any changes or additional charges.
We are not responsible for items left over 30 days with no attempt of payment.
Layaways
Articles may be placed on layaways for a maximum of 90 days with a minimum deposit of 25%. A monthly payment is required. Completed layaways are not refundable or exchangeable. Layaways canceled after 30 days of the original layaway are subject to a 20% restocking fee and the cost of any alterations. All inactive layaways will be returned to stock after 30 days of non-payment. Canceled layaways are subject to a 20% restocking fee with remaining balance to be issued as a store credit.
